Shipping & Delivery Policy

Effective Date: 01-01-2026

This Shipping & Delivery Policy applies to all orders placed on https://theverdax.com, operated by Verdax New Energy Private Limited under the brand Verdax Store.

1. Shipping Coverage

Verdax Store currently delivers within India only
International shipping is not available at this time

2. Order Processing Time

All orders are processed within a maximum of 3 working days after successful payment
Orders placed on weekends or public holidays will be processed on the next working day

3. Shipping Methods & Partners

Orders are shipped through trusted third-party logistics partners
The choice of courier depends on product type, size, weight, and delivery location

4. Estimated Delivery Time

Estimated delivery timelines vary by product and destination
Typical delivery timelines:
- Small products: 3–7 working days
- Large machinery / energy systems: 7–15 working days

Delivery timelines are indicative and not guaranteed.

5. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout
Certain products may include free shipping
Additional charges may apply for heavy, oversized, or remote-location deliveries

6. Shipment Tracking

Tracking details will be shared via email or SMS once the order is dispatched
Customers are responsible for tracking their shipments using the provided details

7. Delivery Conditions

Customers must ensure someone is available to receive the delivery
Accurate delivery address and contact details must be provided
Verdax Store is not responsible for failed deliveries due to incorrect information

8. Delayed Deliveries

Delivery delays may occur due to:

Courier partner issues
Weather conditions
Natural disasters or force majeure events
Government restrictions

Verdax Store shall not be liable for such delays.

9. Damaged Shipments

Customers must inspect the package at the time of delivery
Any visible damage should be reported within 48 hours of delivery
Photo or video evidence may be required for verification

10. Installation & Large Deliveries

Certain products may require professional installation
Installation timelines may differ from delivery timelines
Site readiness is the customer’s responsibility

11. Undeliverable or Returned Shipments

Shipments returned due to incorrect address or unavailability may incur additional charges
Re-shipping will be initiated only after confirmation and payment of applicable charges

12. Contact for Shipping Queries

For shipping or delivery-related questions:

📧 admin@theverdax.com
📞 +91 70926 99666

13. Jurisdiction

All shipping and delivery-related disputes shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu, India.